Regular readers of my blog may already know of the struggles I’ve had with Papers, the bibliographic database and research tool. That last link goes to what is by far (a huge margin) my single most popular blog page. That is because the Wikipedia entry for Papers links to it. But if you need verification of my negative appraisal of Papers in those posts, or in this one, just have a look at the comments. Anyway, I took the decision a couple of weeks ago to stop trying to make Papers work for me at all and try another tool in its place. Ditching it and moving over to Mendeley was relatively straightforward for me.
The Mendeley web application interface
Mendeley comes in three major components.
The first part is the web application, where you sign up for an account. The account is free, and you get up to 2 gigabytes of storage space for your research database. If you need more you can purchase a plan to get more space. I’ve got several hundred papers in my database and it uses 600 megabytes, less than half the allocated free space. Technically, all you actually need is the web application. The Mendeley web app also has this social networking aspect, but I think these features are actually rubbish in a general sense.
The continual focus by Papers on extending its ‘social networking’, rather than fixing the serious data reliability issues and extending its core research and citation features was one of the reasons I decided to cut it loose in the end. On this account I don’t care for similar features in Mendeley. If I want to get a social network of academic research interests, there’s always academia.edu. That is, besides regular networking at conferences, and participating on relevant mailing lists. Mendeley uses the social network to retrieve articles off those which other people upload into their databases. Yet the usefulness of this feature is going to depend how many Mendeley users there are in your research area.
The second part of Mendeley is “Mendeley Desktop”, a free download from the site. It’s your local application that you run as a native app on your Mac or PC. It downloads your research database from your online account. It uploads any new papers that you add to the desktop app to the database in the web application. There are Desktop versions for Windows (XP and later) and Linux as well as Mac OSX. The Desktop app can also import your Papers library into Mendeley if you are converting. It directly imports your Papers2 database. I am not sure if it can import a Papers3 database. Papers3 does its darnedest to hide the database from you: you may have to export your Papers3 database to a .bib file and allow Mendeley to import that. Mendeley Desktop also has some neat features and some drawbacks compared to Papers (see below).
The third part of Mendeley is an iOS app. The Mendeley iOS app is free, unlike the Papers iOS app. For Papers, you have to buy the iOS app as a separate item to the Mac or Windows app. The Mendeley iOS app, just like the Desktop program and basic levels of web storage, is completely free. Like the Desktop app, the Mendeley iOS app syncs to the central web-based data repository. Papers2 tries to cross-sync its iOS app to the desktop via your wifi network, an inferior solution. The Papers3 iOS app syncs to your desktop via Dropbox, or iCloud. The Mendeley iOS app lets you carry around your research database on your iPhone or iPad or both. This is great for reading research articles on the train or bus, during lunch, or just sitting around under a shady tree in beautiful Queensland weather (did I mention I go to the University with the most beautiful campus in all Australia?). The Papers iOS apps have this functionality too of course, but at a cost. There is also the matter of the two different iOS apps depending whether you use Papers2 or Papers3.
There are some nice features that you gain from switching from Papers over to Mendeley:
- Mendeley automatically syncs its database to a nominated .bib file for BibTeX or BibLaTeX so you can always have one up to date with your research data. This is important for people like me who use plain-text tools like Pandoc and LaTeX to create and edit their articles. Having to remember when I last performed a manual export of the .bib file from Papers was a pain in the neck.
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Mendeley generates citation keys in much nicer format. The default is a straight author-date format (Mcphee2014). This way you don’t have to remember those awful random appendices that Papers tacked onto the end of its cite keys. And Mendeley doesn’t generate the colon between the author and the year (Mcphee:2014zkwel). To convert from the Papers format to the one used by Mendeley, I had to do a bulk ‘regular expressions’ search and replace on documents. I had already created. But that didn’t take long (because I use simple marked-up plain text as my main document format). Now it’s much nicer to insert references into my documents, as it’s easy to recall the citation key.
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It’s free if you have less than 2GB of PDFs (I mentioned this already but it bears repeating).
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I feel that Mendeley’s duplicate paper detection and merge is superior to Paper’s. But, Papers has an author merge and journal merge feature that Mendeley doesn’t. This is pretty neat when you get several variants of Author or Journal names, and Mendeley doesn’t have this feature. Instead you have to edit the offending documents one by one so all the relevant authors and journals match. This is not as nice as Papers’ superior method of dealing with duplicate authors and journals.
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I far prefer the central-server sync scheme used by Mendeley to the Dropbox or iCloud style database file sharing, or inter-device wi-fi sync that Papers uses. The Papers developers clearly have struggled with these latter mechanisms (and cross-sync can be hellish to do successfully at the best of times). Furthermore, Mendeley Desktop’s local configuration and data store is sqlite, a standard lightweight application storage database. This means that standard tools exist which allow a geek like me to hack into my local Mendeley database if needs be. I have found this feature useful to clean up the horrible citation keys that Mendeley imported from my Papers database. But if this last point sounds like gobbledegook to you, just remember that Mendeley’s storage of your precious research data is more reliable than Papers.
What you do lose when you switch from Papers to Mendeley is the internal search hook into the online article databases (e.g. JSTOR, Web of Science, Pub Med, ArXiv, etc). With Mendeley, you have to go to each database that you use one at a time and use their various web search facilities. Then you have to import each result into Mendeley with the supplied browser bookmarklet. This is an ugly throwback to go about searching for people used to Papers’ integrated search. Papers itself can search research databases and import the selected results directly. Mendeley does not have this feature. Yet the Mendeley website lists “Search across external databases” in the feature comparison matrix as “Almost there!” With luck, this is an important feature that Mendeley won’t lack for too long.
Mendeley can auto-import PDFs that you save into a configurable directory. When I last checked this feature out a few years ago, it didn’t read JSTOR metadata in the PDFs in a correct manner. You had to do a tedious clean up of the resultant data by hand in the Desktop app. If this applied to you, it negates the feature and creates dispiriting extra manual work. Later version may have fixed this defect, but I have not yet tried it with the current version yet. (Update 2014-09-09: I have tried this out, and it still imports PDFs from JSTOR terribly. Mendeley, please fix this defect!)
Mendeley does have a search tool for searching papers that other users have imported into Mendeley. This is helpful if you are in a field that has a lot of Mendeley users. But if you are not not, then you won’t find many results. I tried searching for something obvious in my field and got only two pages of results. Most of which I already had in my library. Any one of the relevant online databases would have given back hundreds of results. So you need a large pool of researchers in your field for this to be a great feature.
There are also some other minor drawbacks to using Mendeley.
- In the desktop application, online, and in the iOS app the columns you can view and sort in your research database is limited. They are not at all flexible or in anyway configurable. For example, you can’t view and sort by citation key. You can filter by publication or by Author name using a side-bar on the left. You can search you own collection though and that’s pretty flexible.
The reference manager, which inserts citations into documents and builds your bibliography automatically, is only available for Word. Also the documentation implies that Open Office and LaTeX options are available also. Although Word was the only option on the menu that I saw. I don’t use Word or Open Office for my research publications (and you should not either, word processors suck!). I use Pandoc so I guess I’m plumb out of luck. You can insert citations in several different portable flavours with Papers’ Citation.app. These include Pandoc and Multimarkdown, as well as Papers’ own format. Papers has more options for citations — if only I could have gotten it to be reliable. Both products use the CSL format for citation formatting (as does, for example, the citeproc tool which Pandoc relies on). Mendeley needs to add Pandoc and Multimarkdown citation insertion support. But, Mendeley’s sensible citation key generation, combined with Pandoc’s simple reference style, makes manual insertion of citations pretty easy: @Mcphee2014 p. 1.
In Mendeley, author names that have apostrophes in them, such as “O’Dwyer”, generate invalid citation keys in the .bib file (e.g. “O’Dwyer1999″). You have to perform a manual edit of the citation key in the desktop app to fix it to something valid, e.g. “ODwyer1998″. This is a known bug in Mendeley, let’s hope they fix it soon.
However, putting up with those drawbacks beats losing research data to database corruptions! If Papers didn’t have such a large range of very fatal data reliability bugs it would have many more interesting features than Mendeley. Trust in your research database’s reliability has to be absolute for any researcher. The Papers team have left their users in the lurch on this score. Promising to fix it in future updates just doesn’t cut it. Such fatal bugs should never be in a public release. And once detected post-release, an emergency patch should be available within hours. It shows fundamental misunderstanding of software engineering principles. Mendeley, is not as flashy or as feature-rich as Papers, and lacks many advanced features, but gets the basics right. Also, the Papers developers shut down public threads on their support site, to keep negative comments being visible. This is a terrible, non-open way to approach support issues! Without a public forum, users can’t solve each other’s problems. They have to rely on official support channels only, which can take weeks to answer the simplest of queries. Or they use unreliable unofficial channels. Without public forums, critical bug reports, generated by their hasty release of a poor-quality beta version of Papers3 (that they had the gall to charge money for), overwhelmed the support staff. The desire to control what their users were saying about their product resulted in a major loss of reputation.
I will sum up with an analogy. Mendeley is like a basic model car that is unremarkable in features and gizmos and only only comes in one color. But it gets you from A to B with pretty good fuel economy and in a reliable fashion too (imagine a 1980s Japanese sedan). In contrast, Papers is like a nice-looking car with tons of nice styling and loads of gizmos and advanced features as standard. But every third morning it won’t start without a complete oil change and full service. Once a year it tends to dump its gearbox on the freeway while you are in the middle of driving it (imagine a 1970s Fiat, Rover or Leyland). Thus, while I’d love to have a beautiful, stylish car, with all the bells and whistles, the tow truck and mechanic’s bills (and the time wasted) is killing me. And preventing me from getting to work on time, and sometimes not at all, so … no. Mendeley it is.
Hello – Thanks for the review. I work on the desktop app at Mendeley.
> Author names that have apostrophes in them, such as “O’Dwyer”,
> generate invalid citation keys in the .bib file (e.g. “O’Dwyer1999″). You have to manually edit
> the citation key in the desktop app to fix it to something valid, e.g. “ODwyer1998″
Indeed, I can reproduce this. I’ve filed a bug report.
> In the desktop application, online, and in the iOS app what columns you can view and
> sort your research database by is extremely limited and not at all flexible or in anyway configurable
We are doing some work on this, but I’m afraid it will take a while. Some re-architecting of the documents view is required first.
> The major functionality that you lose switching from Papers to Mendeley is the current complete lack
> of an internal search hook into the online article databases
The primary way we’ll be improving import from other databases I think is first to get those databases imported into Mendeley’s catalog and then they will become available via Literature Search in the desktop. There has been a lot of work on improving the quality of the data in the catalog and expanding coverage recently. More to come later.
We don’t currently offer a way to search by source (eg. search only articles from PubMed) but we are now tracking the provenance of articles in the catalog so I hope we’ll be able to offer this in future.
> Furthermore, Mendeley Desktop’s local configuration and data store is sqlite, a standard lightweight application
> storage database, with standard tools that allow a geek like me to hack into if needs be
> (a feature I found useful to clean up the horrible citation keys that were imported from my Papers database)
This is not as deceptively simple as it might appear I’m afraid. Although metadata is easy enough to find and edit in the local SQLite database, there is also additional metadata used for sync etc. which needs to be kept updated for the cloud sync and other functionality to work properly when you make edits.
The good news is that we do have an API which you can use for this – https://github.com/Mendeley/mendeley-oapi-example and that will take care of making everything sync properly when you make changes using it.
And here is another excellent reason to support Mendeley. The developers are very responsive to articles and information about their product and respond with useful information!
Robert thanks for your excellent feedback. I have just one thing to ask Re: searching specific databases (and two further requests). I would not say that searching particular databases (e.g. Pubmed) is anywhere near as useful as being able to search in particular *journals*. Especially for people in the Humanities, and for me as a Classicist, when I’m forced to search in a database that includes a lots of scientific journals, particularly biology and medical journals, for terms in Latin or Greek that I am researching, I get a *lot* of false hits come back because of tendency of the biological sciences in particular, but all sciences in general, to use terms from Classical Latin and Greek to describe things (e.g. scientific names for species, but it goes much further than that). And Pub Med has Classics journals in it! So it would be far more useful to be able to filter in/or out particular journal titles that I expect to see my results from. Or at least general categories of journals.
And while we are on taxonomy – Mendeley, like every other online research tool, ever, hugely mischaracterises (to the point of being beyond just wrong) the disciplines of the Humanities. For a start, to have just a top level category like “Humanities” you should pretty much have a top level category of “Sciences”, which you don’t. It’s not useful. Then the sub-categories that are there are a complete joke. It’s like you guys have never seen a grant agency’s research category code table. I’m going to point you to a sample research taxonomy: [1297.0 – Australian and New Zealand Standard Research Classification (ANZSRC), 2008](http://www.abs.gov.au/Ausstats/abs@.nsf/Latestproducts/6BB427AB9696C225CA2574180004463E?opendocument) – if you can’t find the UK or EU equivalent of that, use that one! Every Australian researcher knows where in these categories their research fits (also another hint, sometimes it’s two or three of them). Just about every journal in the world is put into these categories for the purposes of classifying all Australian research. As you go down the codes, it gets more detailed. For example, as a classical historian, my fields are generally in “210306 Classical Greek and Roman History”; “200510 Latin and Classical Greek Literature”; and rarely also “200305 Latin and Classical Greek Languages” (the last two are both in group “20: Language, Communication and Culture”, the first one is group “21: History and Archaeology”, nice large groups of things if you don’t want to get too detailed and far more accurate than “Humanities”, and also better accuracy for the Scientific and other disciplines like Medicine and Law and Architecture and Creative Arts too). If you can, add a field to the data structure for each journal article – “ANZSRC Field of Research Code”! Perhaps make it zero to many.
My final point is just to thank you for the SQL interface – I know it’s clearly not as straightforward as I put out, but the point is there *is* a backdoor into the database when you need it; whereas the Papers guys will never ever tell anyone how to fix something for themselves other thn “delete the database and start again” or “wait for the next update”. I suspect that the support staff wouldn’t know, and the programmers and thin on the ground … plus no official public forum (they even closed off their Facebook group after it was flooded with complaints and support requests – you know you have to be doing something wrong when you block your ears to your customer’s complaints!). But Mendeley even provide an API – and in Python – Lordy! – I am **so** going to implement this in my Pandoc referencing plugin for Sublime Text! Thanks!
> And while we are on taxonomy – Mendeley, like every other online research tool,
> ever, hugely mischaracterises (to the point of being beyond just wrong) the disciplines of the Humanities.
Yes, the taxonomy is indeed quite crude. In truth it is (or certainly was when Mendeley was a young startup) mainly used for rough metrics of what fields Mendeley users are in and as a simple way to roughly assign a field to a particular paper based on who was reading it.
In terms of grouping you with researchers who have similar interests for purposes that affect you as a user, such as recommending papers for you to read, groups to join or people to follow on Mendeley, we don’t use the discipline information. Instead we use the contents of your library and your connections on Mendeley. This allows more accurate grouping than a fixed taxonomy and allows for changing interests over time, interdisciplinary researchers etc.
> I would not say that searching particular databases (e.g. Pubmed) is anywhere near
> as useful as being able to search in particular *journals*
The Literature Search view does support querying by year, journal etc. using the dropdown box to the left of the search query. If you’re power user you can directly use Google-style syntax. eg. “published_in:”siggraph” shadows”. If there is one or a small number of journals you want to look in, this works OK. Admittedly it isn’t so useful if you want to search a larger collection of journals. I hope this helps.
I completely agree with these comments. Very frustrating to see an initially promising piece of software like Papers fail so utterly (and wasting lots of our time in the process). For the iPad, check out PaperShip as an alternative to the Mendeley app.
I have tried Mendeley a few times now, but each time I’ve found that it mangles names and title when exporting to BibTex. In particular accents in people’s names never seem to work and I have to manually edit them. Also, I find that it rarely identifies conference proceedings correctly, but instead labels them as journal articles.
It’s worth noting that Papers does use an sqlite database (AFAIK), it just doesn’t publicise the fact (go show library package contents and then open Database.papersdb with an sqlite editor).
Thanks Scot for this clear review with which I perfectly agree: this is NOT ACCEPTABLE to release a commercial software (Papers3) with such critical issues like database corruption, with no valuable repair tool. This problem happened twice to me with Papers3. Fortunately I backup my computer every week, and was always able to restart Papers3 from the database backup, but I am not suppose to rely on that backup !! Papers3 lost all its credits to me, and I will let this know all around me in the academic world of course. Although Mendeley does not have all the features I expect from a bibliographic software, it has at least the minimum ones: STABILITY and RELIABILITY !
You don’t have to edit the authors or journals by hand to get them all the same. Select “All Documents” and open the filter section (lower left). Choose filter by authors or publications. Select the author / publication name you want to change and drag it onto the one you want it to become. Mendeley will then prompt to modify all the names. Alternatively, select all the papers and edit the details pane – the changes will be applied to all.
Thanks for the blog. I think I have to agree with you on most points. I haven’t switched from Papers yet but I haven’t “upgraded” to Papers 3 either. I’m thinking about switching to Mendeley. One of the biggest pitfalls I find for Papers has always been the syncing feature. I work for the government and so they block every syncing software possible (i.e. dropbox, google drive). I wonder if they will block whatever syncing feature Mendeley has. Also I recently noticed that the .csl styles appear to be giving me wrong results I have no idea why. My co-author keeps complaining about the inline citation issues I have and he is using the same .csl style in Mendeley and it works fine.
Another feature not extensively mentioned is library and bibliography sharing. Mendeley is far superior in meaningful paper sharing between colleagues working on the same project. Papers 2 had a weird feature called lifve, now Papers 3 have only facebook/twitter sharing ability, which is a joke for a serious task. The only thing still preventing me from deleting Papers 2 installation is the nonexistent support of Pages from Mendeley. Once this happens, I will happily switch exclusively to Mendeley.
I had the same experience with Papers 3. I’m so glad I’m not the only one! I wound up with Mendeley too, but I just… I’m not a huge fan of it like I was of Papers 2 for so many years. Really disappointed with the Papers 3 release.
I’ve been using PaperShip for OS X and iOS to have a nicer reading / browsing experience, and it mitigates Mendeley’s UI ugliness somewhat.
Hi Toph, thanks for the tip about Papership I’ll have a good look at that one. Does do the database searching like Papers? That to me is the biggest gap in Mendeley that Papers had covered (pity about the rest of the program being so awful).
also had the same experience with Papers 3.
It is really garbage software that should never have been released.
It doesn’t add any useful features but destroys many core functions in Papers 2.
Oh well good thing I’m leaving the academia so I won’t have to bother with this crapware anymore.
I thought Windows users were the only ones having such a horrible experience with Papers these days. When I used it on the mac (before a windows version was available) it was a much smoother better designed product than either Papers 1 or 1.5 for Windows. Then Papers3 shows up and things got much, much worse. The support is horrible, the communication with users non-existent. I moved away from Mendeley a few years ago, but I think I’ll give it an install this weekend.
I am a recent Papers to Mendeley convert for many of the reasons you’ve mentioned, but one thing that I miss from Papers is the organization of the actual PDF files on my hard drive for finding them later. Mendeley will open the PDFs for me, but doesn’t rename the files in as nice a format as Papers (which copies and sorts the PDFs into files by author last name, date, and journal). I am a Mendeley novice, so maybe there IS a way to turn on this feature? If you have any insight, I’d so appreciate it.
Thanks for the great blog.
Ugh, I am so ridiculous. Just figured this out. Thank you and Mendeley!
Can you please provide a brief overview of how you were able to do this? Thanks!
It’s a preference somewhere in Mendeley. Go to Tools -> Options -> File Organizer (I think)
To everybody who thinks of using mendeley: Be aware that their support team is of absolutely no use, when you face problems in the software. I have syncing problems between my ipad and pc version of mendeley, collaborating and exchanging emails with the support since ofer 4 months!!! NOTHING happened, except for them asking the same questions over and over again, even when I provided the answer in the message they reply onto.
Seems like they try to ask as long as the client feels the need to just don´t reply anymore.
I lost a lot of time and energy in a product that simply does NOT provide what is promised in all the product descriptions and advertisements.
What do you use in replacement of Mendeley? I’ve never had to use their support. What level of subscription did you have?
Compared to the multiple fatal bugs I’ve found in Papers, Mendeley on the free plan is pretty good.
It’s funny that neither the article nor the comments here mention Android apps? Well, there are a few for Mendeley already on the market, so it could have been point to Mendeley. But one was recently published for Papers too, and it’s called EZPaperz. It only does the basics, but that’s just what I expected for my phone and tablet.
http://goo.gl/CWuFPm
I don’t mention Android apps because I use iOS and not Android and I could not give two hoots about Android. Sorry. This blog reflects my interests.
I received a solicitation email today from the Papers team – specifically, apparently, Alexander Griekspoor, one of the founders – inviting me, as an original Papers 1 user, to come back and try Papers 3.2.4., which claims to be ‘the third major update of Papers 3 for Mac’. I know early experience with Papers 3 was bad, but does anyone have experience with the latest updates? There is a new 30 day free trial.
I was able to import my Mendeley library with BibTex cite-keys intact (exporting from Mendeley as BibTex and importing into Papers3 as BibTex).
I notice that Papers3, like Mendeley, automatically wraps exported BibTeX titles in double braces {{This is the title}}, which prevents bibliography style formatting algorithms from appropriately rendering case.
However, I further notice that italic formatting applied within Papers3 to a word in a title is preserved in the BibTeX output, a feature I had requested long ago in Papers. I’m inclined to give them another go…
I’d been using Mendeley but it was so clunky with inserting citations that I decided to just try out the 3.2.4 version of Papers. It’s been AWESOME. The interface is simple, searching is really easy, and the sync with Dropbox has been flawless. (With Mendeley, I’ve lost highlights and notes, or PDFs just don’t sync.) I ran into a few issues with Papers and sent help requests. Each time, I’ve received a response within 24 hours and then a resolution shortly thereafter. I’d abandoned Papers for the longest time, but after working with it for a month I’m completely back.
Hi guys,
Just wanted to share on how I rename files. Like Scot says, make sure that checkbox is checked. Then, when you copy files over, either by drag and drop or by selecting “files” within the source info, it will copy your pdf to the default pdf folder. However, it will not automatically rename it. You need to sync it to your online database first, then go and delete it from the default folder. Then when you try to open it up in the Desktop App, it’ll have a download error and allow you to re-download. When you do, it will be saved nicely with the format you set in your settings.
Cheers.
I’ve just switched from Mendeley back to Papers. Mendeley would lose my PDF annotations during sync, but I thought it was my only viable option. The latest Papers 3.2.4 update works perfectly: sync is spotless and the new interface is very clean. I’ve been trying to embrace Mendeley for the past year and to shed Papers. I think I’m back to Papers for good now though.
I don’t annotate PDFs – I read the PDF and I take notes by hand, into a notebook, and later, I transcribe the notes into a markdown file. I prefer my thinking about things I read to be analogue – not mediated by computing technology – that’s why I still use a notebook.
Sure, some Papers version newer than that I have tried may well be perfect. But I would question why a sort of company that would ever had had the brazen attitude to release the steaming hunk of database-eating unstable junk that was the original Papers 3.0 (and charge money for it!) should ever be trusted not to do the same again. I never gave a shit about tweeting what research articles I was reading, or forming a “social network” of researchers through their tool (that’s what a conference is for), or almost any of the features that were added from version 1 through 3. All those gee-gaws and doowhatsits came at the sacrifice of the basic utility of the tool – at the basic *stability* of those features.
I required the tool to do the following:
– search online databases for research of interest (I don’t care about patents or laws or “the web” or wikipedia etc)
– keep a database of the articles I choose and their PDFS
– allow me to read the PDFs on an iPad.
– export the data to a standard bibliographic database, i.e. bibtex format, with sensibly generated reference keys in AuthorYYYY format.
Everything else they focused on ruined those features – even the bibtext export was still not correct in the last version I looked at.
What’s to say they won’t simply fuck up the perfectly working 3.2.4 update in version 3.3 in some attempt to add some the latest flash-in-the-pan feature-of-the-moment? They’ve got a good track record.
Unfortunately, I am another victim of Papers3. After trying it for a couple of weeks (I loved!! it) I decided to buy the software and worked on my library for weeks. Once my work was finished and polished (approximately 200 documents in the database, filtered and edited) I thought it was the right time to sync devices making use of the licence that allows you -IN THERORY- sync three machines (Imac, laptop and ipad, I thought and here you go!). Ohhhh!! It was the end of the love affair and the beginning of the nightmare. While trying to sync the whole library vanished. NO need to say, I immediately – desperately wrote to Menkentosj and beg him/her/whatever to fix my database. I am under a dateline to provide a paper to my PhD advisor. After apologizing they asked me to send a link to my dropbox library which I did right away after receiving the email, my hopes up.
I have not heard from them since (5 days of longing …). To make matters worse and given the lack of response, I made several attempts to retrieve my library resulting in the software blocking any access to the program, not just my library. I cannot open Papers3 any more!!!. Ups. Glup!
Scot, thank you so much for your block. I totally agree with your reviews and your car analogy is just perfect. The sad thing is that I had read your block before buying Papers and still decided to give it a try thinking that it did not need to happen to me. It did. But like many love affairs, I seem not to be able to get over Papers and keep waisting my valuable time reluctant to commit to Mendeley. Right now, instead of writing my document I am still in a grieving, no-acceptance, stage having been disappointed before with all the others. You name them: Poor performance of Endnote!, Zotero is kind of too basic … Not to say Refwords (just boring …).
I guess I am hoping a miracle is going to happen and I will wake up tomorrow with a reliable Papers3 and my database back.
BE WARNED: Papers3 has the WORST customer support I have ever had to deal with in my life. NO phone support and of the 4 issues I had with their program, they only responded to one of them. They emailed me one suggestion and when that suggestion doesn’t work they don’t respond for days. It has been 15 DAYS trying to figure out what could be taken care of over the phone in 10 minutes. It is still not fixed and I don’t expect an answer for another 4 days. IT IS UNBELIEVABLE.
STAY AWAY